Vault Speakeasy Operations
Vault Speakeasy (Beverly Center) is our immersive bar + show experience on the 8th floor Old Food Court, to the right of H&M.
Mission
One searchable, always‑current playbook. Hard rules, consistent service, fast timing.
Core Hard Rules
- Cashless venue: We do not accept cash for payments. Only tips may be in cash.
- Ring everything in Toast: all items, comps, and discounts flow through POS.
- Menu fidelity: No off‑menu drinks (e.g., no French 75). Consistency > chaos.
- Pooled tips: cash tips go to the drawer, pooled and paid via paycheck.
- Follow SOPs and shift flow. Ask leads for clarifications.
Operations Guides
Standard Operating Procedures
Shift flow, server closing, bus station, and role-specific procedures.
Resources
Shows
Show schedules, performance timings, and immersive experience coordination.
Menus
Current drink menu, batching procedures, and seasonal offerings.
Policies
Venue policies, safety protocols, and operational guidelines.
Venue Access
How staff and guests reach Vault Speakeasy at Beverly Center.
Season Calendar
Annual show schedule and seasonal programming overview.
FAQ
Frequently asked questions and quick reference answers.